Cancellation Policy

We understand that life happens and emergencies can arise. To ensure the best experience for all our clients and team members, we kindly ask that cancellations be communicated as soon as possible.

Cancellations:

  • If a cancellation is made with less than 24 hours' notice, a fee of 50% of the scheduled service total may apply. This decision will be made by the service provider and/or management. This will automatically apply to “No-Shows”

Rescheduling:

  • Rescheduling with less than 24 hours' notice is considered a cancellation. Because rescheduling impacts multiple appointment opportunities, the cancellation fee may also apply in these cases. However, we understand that circumstances vary, and this will be handled on a case-by-case basis.

Late Arrivals:

  • Clients arriving more than 15 minutes late for their appointment may have their service shortened to ensure other clients are not inconvenienced. The service provider will determine if the appointment can proceed within the remaining time.

  • In situations where the appointment cannot be accommodated due to lateness, a fee of 50% of the scheduled service total may apply as a "Late Cancellation" or "No-Show" fee. This decision will be made in consultation with management.

We value your time and ours, and these policies help us provide exceptional care and maintain a smooth schedule for everyone. If you have any questions or concerns, please don’t hesitate to reach out.

Spa Policies

To ensure an exceptional experience for all our clients, we kindly ask for your cooperation with the following policies:

  • Client Information: A valid phone number, email, and card on file are required for all appointments.

  • Phone Usage: Please silence or turn off phones during services to maintain a relaxing, quiet environment. If you must take a call, keep your voice low and avoid disrupting others.

  • Arrival: Arrive on time or early to check in, complete forms (emailed ahead of time, if preferred), and begin your relaxation.

  • Delays: To ensure the best quality of service, avoid excessive phone use or interruptions during your appointment. Chronic delays may require booking additional time with an added expense.

  • Guests: Please attend appointments alone. Occasionally, children who can quietly self-entertain for the duration of the service may be permitted.

  • Service Satisfaction: Your satisfaction is our priority. Notify us within 24 hours if you are unsatisfied with a service, and we will address your concerns.

  • Health Records: To ensure safe and effective treatments, keep us updated on changes to your health history, medications, or allergies. All records are kept confidential.

  • Right to Refuse Services: We reserve the right to decline services in cases such as contraindications, health concerns, intoxication, inappropriate behavior, or lack of resources.

Thank you for helping us create a relaxing and professional environment at Rose Aesthetics. We appreciate your understanding and cooperation.

Privacy Policy

At Rose Aesthetics, we prioritize your privacy and take the security of your personal information seriously. This policy outlines how we collect, use, and protect your information.
Information We Collect
We collect client information, including but not limited to:
Contact details (phone number, email address)
Health history, medications, and allergies for safe service customization
Payment information, including credit card details, for scheduling and transactions
How We Use Your Information
Your information is used solely for scheduling, communication, and providing safe and effective services tailored to your needs.
Protection of Your Information
We are committed to safeguarding your information through:
       ▪ HIPAA Compliance: All health-related information is managed securely and confidentially, adhering to HIPAA standards.
       ▪ Software Security: Our scheduling and client management system encrypts and securely stores all personal information.
       ▪ Credit Card Security: We utilize Boulevard, a platform that complies with PCI DSS regulations to protect your payment information.

Credit Card Protection Highlights:
        ▪ All credit card data is encrypted both in transit and at rest, ensuring it cannot be intercepted or altered.
       ▪ Credit card details are encrypted immediately upon swiping and securely transmitted directly to the processing bank, bypassing Boulevard’s servers entirely.
       ▪  Rose Aesthetics does not have access to your full credit card details under any circumstances.

Your Privacy Rights
We do not share your personal information with third parties unless required for the provision of services or by law. You may request to review, update, or delete your information at any time by contacting us directly.

Thank you for trusting Rose Aesthetics with your personal information. We are committed to ensuring your experience is safe, seamless, and secure. If you have any questions or concerns about our privacy practices, please don’t hesitate to reach out.